We're pleased to welcome you to Germantown Parkway Animal Hospital! Below, you'll find the details you need to know for your pet's first appointment at our Cordova animal hospital.
Your First Visit: What to Expect
During your first appointment with us, our team will get acquainted with you and your pet, and we'll welcome you into the Germantown Parkway family!
Step 1
Get Settled In
On the day of the appointment, please arrive about 10 minutes early to fill out a New Patient Form for your pet. If you'd like to get this done ahead of time, you can download the form, or complete it online, via the link below.
Step 2
Meet Your Vet & Talk About Your Pet
You and your pet will be introduced to your vet, and then we'll take you into an examination room. Here, we'll start by reviewing your pet's health history, and discussing your goals for your pet's care with you.
Step 3
'Nose to Tail' Exam
Next, we'll complete a full 'nose to tail' examination of your pet. We will thoroughly examine your pet’s skin, coat, eyes, ears, mouth and nose, legs, joints, abdomen, and anal sacs.
We will also listen to your pet’s heart and lungs with a stethoscope, and older pets may also have blood tests to check their internal systems. We will also ensure that your pet is up to date on all vaccinations or lab work.
Office FAQs
- Should I call ahead to book an appointment?
If at all possible, please book an appointment ahead of time to ensure we have ample room in our schedule to see your pet.
If your pet needs emergency care during our regular business hours, please contact our clinic right away.
- What is your appointment cancellation policy?
Please call us as soon as possible if you need to cancel or reschedule your appointment. This will allow us to offer the space in our schedule to other patients.
While we don't have a cancellation penalty, we do ask that you do your best to respect the schedules of our veterinary team. Thanks!
- What types of payment options are available?
Payment is due at the time of the appointment and can be made by cash, check, debit card or credit card. We also accept CareCredit and ScratchPay.
- What types of animals do you treat?
We take care of all small domestic pets such as dogs, cats, birds and rodents.
- What methods of payment do you accept?
We accept payment by debit card, credit card (VISA, MC, AMEX) and cash. All services require payment. Unfortunately, we do not offer payment plans or delayed billing at this time.
- How do I reorder food and prescriptions?
You can refill food or medication prescriptions through our online store, or by calling our office.
Food orders should include brand and bag size.
Medication refills should include the name, strength and quantity of the medication. Your pet must be a current patient.
- Do you offer pet boarding services?
Yes, we offer boarding medical services for both dogs and cats.
- What should I do in an emergency?
If your pet is experiencing an emergency during our regular office hours, please call us right away, and we'll make room in our schedule to see you. After hours, please take you pet to either the Animal Emergency Center or Memphis Veterinary Specialists & Emergency.
